Required skills

Ability to

identify and recognise cultural differences in the workplace

apply understanding of cultural difference to communicate effectively to achieve work requirements including selecting appropriate communication style to suit audience

identify and respond to crosscultural misunderstandings

use oral communication skillslanguage competence to fulfil the job role as specified by the organisation including questioning active listening asking for clarification and seeking advice from supervisor

Required knowledge

Knowledge of

principles of equal employment opportunity EEO and antidiscrimination legislation as they apply to company and employee rights and responsibilities in the workplace

recognition of the different cultural groups in the workplace

understanding of the basis of cultural difference including behaviour or practices that can cause offence and related strategies for interacting in ways that are culturally sensitive

communication strategies and styles appropriate to diverse audiences related to the workplace

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed Competence in this unit must be achieved in accordance with food safety standards and regulations

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to

identify responsibilities according to the principles of antidiscrimination legislation

treat people from other cultures with respect and sensitivity

make efforts to communicate and understand others using verbal and nonverbal techniques

seek assistance when required to facilitate understanding

treat crosscultural misunderstandings with sensitivity and act to resolve the matter with respect

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to

advice on legal rights and responsibilities relating to antidiscrimination and EEO

related company policies and procedures

opportunities to interact with others using typical workplace communication processes

Method of assessment

This unit should be assessed together with core units and other units of competency relevant to the function or work role

Guidance information for assessment

To ensure consistency in ones performance competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances cases and responsibilities and where possible over a number of assessment activities

Policies and procedures

Legislative requirements

People from diverse backgrounds

Cultural differences

Examples of cultural differences

Outside organisations